refund POLICY

Effective Date: July 2026

At Bosphorus Lounge & Grill, we are committed to providing every guest with an exceptional dining experience. If something isn't quite right, we encourage you to let a member of our team know during your visit so we can do our best to resolve the issue.

This Refund Policy explains how refunds are handled for reservations, deposits and other purchases.

Restaurant Visits

We always strive to deliver the highest standards of food, drink and service.

If you are dissatisfied with any aspect of your visit, please speak to a member of our management team before leaving the restaurant. We will make every reasonable effort to resolve the issue during your visit.

Refunds are considered on a case-by-case basis.

Reservation Deposits

Where a deposit has been taken to secure a booking:

• Deposits may be refunded if a reservation is cancelled within the applicable cancellation period advised at the time of booking.

• Deposits may be transferred to an alternative date at the discretion of Bosphorus Lounge & Grill.

• Deposits may be retained for late cancellations or no-shows where this has been communicated during the booking process.

No Shows

Failure to attend a reservation without prior notice may result in any deposit being retained or a no-show charge being applied where this forms part of the agreed booking terms.

Gift Vouchers

If gift vouchers are offered:

• Gift vouchers are non-refundable.

• Gift vouchers cannot be exchanged for cash unless required by law.

• Lost, stolen or damaged vouchers cannot normally be replaced.

• Gift vouchers remain valid until the expiry date shown on the voucher, where applicable.

Promotional Offers

Special offers, discounts, promotional vouchers and complimentary items cannot be exchanged for cash or refunded.

Unless otherwise stated, promotions cannot be combined with any other offer.

Payment Errors

If you believe you have been charged incorrectly, please contact us as soon as possible.

Where an overpayment or processing error has occurred, we will investigate promptly and arrange any refund due using the original payment method wherever possible.

Refund Method

Approved refunds will normally be made using the original payment method.

Refund times may vary depending on your bank or card provider.

Circumstances Beyond Our Control

In the event that Bosphorus Lounge & Grill is unable to honour a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, utility failures, government restrictions or other unforeseen events, we will endeavour to offer an alternative booking date or refund any deposit paid, where appropriate.

Your Statutory Rights

Nothing within this Refund Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable legislation.

Contact Us

If you have any questions regarding this Refund Policy or would like to discuss a refund request, please contact our team using the details provided on our Contact page.