Privacy Policy

Effective Date: July 2026

At Bosphorus Lounge & Grill, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it and your rights regarding your personal data.

Who We Are

Bosphorus Lounge & Grill is located at:

Pier 5, 5 Dock Head Road
Chatham
Kent
ME4 4ZJ

If you have any questions regarding this Privacy Policy, please contact us using the details on our Contact page.

Information We Collect

We may collect personal information including:

• Name

• Email address

• Telephone number

• Reservation details

• Marketing preferences

• Any information you provide when contacting us

We may also collect anonymous technical information such as:

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and analytics information

How We Use Your Information

We use your information to:

• Process reservations

• Respond to enquiries

• Send booking confirmations

• Send marketing emails where you have given consent

• Improve our website and services

• Monitor website performance

• Comply with legal obligations

Marketing

If you choose to join our mailing list, we may send you updates including:

• News

• Events

• New menu launches

• Special offers

• Promotions

• Important restaurant updates

You can unsubscribe at any time using the link included in every email or by contacting us directly.

Reservations

Reservations may be processed using trusted third-party booking platforms.

When you make a booking, your information may be shared with these providers solely for the purpose of managing your reservation.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Understand how visitors use our website

• Improve website performance

• Remember user preferences

You can disable cookies through your browser settings if you prefer.

Sharing Your Information

We never sell your personal information.

We may share your information with trusted third-party service providers who help us operate our business, including:

• Reservation systems

• Email marketing providers

• Website hosting providers

• Analytics providers

• Payment processors where applicable

These providers only process your information on our behalf and are required to keep it secure.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

While no online system can guarantee absolute security, we work hard to protect the information you provide.

How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Restrict how your data is processed

• Object to certain types of processing

• Withdraw consent for marketing at any time

• Request a copy of the information we hold about you

To exercise any of these rights, please contact us.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page, and the revised version will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us via the details provided on our Contact page.