BOOKINGS POLICY

Thank you for choosing Bosphorus Lounge & Grill. We look forward to welcoming you.

To help us provide the best possible experience for all our guests, please take a moment to read our Booking Policy.

Reservations

We recommend booking in advance to avoid disappointment, particularly during weekends, bank holidays and busy periods.

Reservations can be made online, by telephone or in person, subject to availability.

All reservations are confirmed at the discretion of Bosphorus Lounge & Grill.

Arrival Time

Please arrive at the time stated on your reservation confirmation.

If you believe you may be delayed, please contact us as soon as possible.

We will always do our best to accommodate late arrivals, however tables may only be held for a limited time before being released to other guests.

Large Parties

For larger groups, we may require:

• A deposit

• A pre-order

• A reduced menu

• A minimum spend

Our team will advise you of any applicable requirements when your booking is made.

Cancellations

If your plans change, we kindly ask that you let us know as soon as possible.

This allows us to offer your table to other guests.

Where deposits have been taken, cancellation terms will be advised at the time of booking.

No Shows

Guests who fail to attend without notifying us may be charged a no-show fee where this has been agreed as part of the booking process.

Repeated no-shows may result in future reservations being refused.

Table Requests

Whilst we will always do our best to accommodate requests for specific tables or seating areas, we cannot guarantee any particular table or location within the restaurant.

Dining Times

During particularly busy periods, tables may be allocated for a specific dining duration to ensure all guests can be accommodated.

Our team will advise you of any time restrictions when your reservation is confirmed.

Children

Families are always welcome at Bosphorus.

Children must remain under the supervision of a responsible adult throughout their visit.

Allergies & Dietary Requirements

Please let us know before ordering if you or any member of your party has allergies or dietary requirements.

Whilst every reasonable precaution is taken, we cannot guarantee that any dish is completely free from allergens due to the nature of our kitchens.

Dress Code

We encourage smart casual attire.

Management reserves the right to refuse entry where clothing or behaviour is considered inappropriate or may negatively impact the experience of other guests.

Behaviour

We are committed to providing a welcoming and enjoyable environment for everyone.

We reserve the right to refuse service or ask guests to leave if behaviour is abusive, threatening, intoxicated, illegal or disruptive to other diners or our team.

Amendments

We reserve the right to amend reservations, seating arrangements, opening hours, menus and promotional offers where operational circumstances require.

Where possible, guests will be notified of any significant changes in advance.

Contact Us

If you need to amend, cancel or discuss your reservation, please contact our team.

Bosphorus Lounge & Grill
Pier 5, 5 Dock Head Road
Chatham, Kent ME4 4ZJ

Telephone: +44 333 240 9044